Enterprise · Customer Service · 2015 to 2016
goDeskless
Bringing customer service to where customers already are
A communication gap between customers and service providers made after-sales service inconsistent and product ratings unreliable. Traditional phone and support channels ignored many customers entirely.
Audetemi set out to bring service into social channels and onto the devices customers and employees already use.
- [ 01 ]
Report without the call centre
Customers report problems directly, see similar issues and up- or down-vote them.
- [ 02 ]
Familiar patterns
Tried-and-tested interaction patterns and consistent page structures to keep the learning curve low.
- [ 03 ]
Connected service dashboard
Agents see what comes in from the app and reach the customer directly, with no bureaucracy, registrations or call-backs.
Service agents reduced the time to assist customers by 75%, and the product and UX strategy contributed to a successful VC funding round.
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